These rules have been established so that we may continue to provide you the best possible service. If you have any questions or concerns, please feel free to contact us.
Garbage carts must be at the curb-side no later than 7:00 AM on scheduled collection days to ensure service for that week. ERWS will make every effort to keep the routes consistent however; there are factors beyond our control (inclement weather, breakdowns, sick employees, etc.) that may force us to alter the routes on any given day. Please do not get accustomed to a driver showing up at your location at a particular time….there is the possibility that we may arrive earlier (or much later) than expected. If we arrive at your residence and your cart is not out, we will document the time we were at your residence and the fact that the cart was not accessible for collection. If you forgot to put your garbage out and we have already passed by your residence, you may contact our office and request that we return. If possible, we will return and collect your garbage within 24 hrs however, there will be an additional $15 charge assessed.
A 95-gallon ERWS garbage cart is required for all services and will be provided to each customer at sign-up.
All garbage placed in garbage cart(s) needs to be contained and secured in garbage bags. ERWS will not collect any loose garbage.
ERWS will not collect additional bags placed beside the cart. If you produce more garbage (weekly) than one 95 gallon cart will contain, you may purchase a second service (which will give you a second ERWS cart) for an additional $40.00 per quarter or $80.00 bi-yearly.
ERWS will collect lawn debris including leaves, grass clippings and limbs. All yard debris must be contained in bags and limbs must be less than 4’ in length. Please call our office to schedule a time for pick-up.
ERWS will collect appliances, mattresses, furniture, etc. Please call our office for a custom quote and to schedule a time for pick-up.
There will be circumstances (i.e. holidays, closing of landfills, inclement weather, etc.) that may dictate a change in our regularly scheduled collections.
Inclement Weather There will be instances where inclement weather will slow us down or perhaps even prevent us from traveling some of the roads. Every attempt will be made to reach you; however, we will leave it up to the driver’s discretion in these situations. Should we decide it is too dangerous to make the stop, we will do our best to contact you by the next business day and make alternate arrangements for collection suitable to both parties. If you are a Residential Collection customer, we will not attempt to access your property if there is potential of causing damage to your property (muddy driveways, wet turn around spots, etc) or our equipment.
Holidays If your regular day of collection falls on a weekday holiday, service will be delayed one day for that week only. Friday routes will be collected on Saturday. Please note that we do not skip service for any holidays other than the following: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day
ERWS is a pre-paid service. Each customer will be invoiced on the 5th day of the third month (for quarterly customers) and the 5th day of the 5th month (for bi-yearly customers). All payments are due by the 25th of the same month to assure services for the following quarter / bi—yearly (6 months). If payment is not received on or before the 25th, services will discontinue and there will be a $15.00 reinstatement fee added to restart service. If service is not renewed in 45 days ERWS will collect the garbage cart from the residence.
ERWS is a new company, thus our abilities are somewhat limited for now however, as we grow, our goal is to accommodate all of our customers disposal needs to recycling and more. For environmental, health and safety reasons the following items will not be collected (including, but not limited to): hazardous chemicals / waste, roofing material, construction or remodeling debris, dirt, rock, steel shavings, concrete, hot ashes, automotive parts, tires, batteries, motor oil, solvents, pool chemicals, radioactive materials, pathogens, toxic waste, acidic waste, volatile material, dead animals, electronics, liquid paints or stains, “white goods” containing chlorofluorocarbon refrigerants (“CFCs” – Freon) such as refrigerators, freezers, and air conditioners.
|Colleton County||Summerville||Rural Dorchester County||Berkeley County|
For new customer who would like to start serviceLearn More
Find out about our schedules for your neighborhoodLearn More
For customer who would like to pay their bill online or through mailLearn More
Get in touch. We look forward to speaking with youLearn More